Meds Cafe - Lowell

Very frustrating experience. Waited for over an hour and watched countless cars get service before us that literally just pulled in. Please get organized and develop a numbered parking lot system where we can text when we arrive with our order number and vehicle. This would save so much time and frustration for both employees and customers.

I spent $580 on 8ths, basically one of every flower, An I have to admit I was highly disappointed, none of the flowers have a delightful taste, for the price they charge I could have went to cookies and got my money’s worth, the flowers here is high grade prices but low grade, sorry but not sorry never again

WARNING I Was sold brown seedy product no better than the mids you used to buy before legalization. Purchased an oz and asked if there was a mistake when they showed up at my car with it and they said all sales are final even when I asked the manager kindly for an exchange or money back. The reason they keep selling curbside only is so they can take advantage of customers overcharging for embarrassing quality products. Go to High profile in Grant they treat customers with respect and honor their products that are MUCH higher quality.

The lot girls don’t know what’s good and can’t recommend anything. The menu online isn’t updated. So expect dirt weed you can’t see before you buy. It was brown, odorless, seedy... outdoor grow quality. Sub par for this type of place and criminal for the prices they’re asking. Buyer beware. They even quoted me higher than they charged but this is $4/gram quality, they charged 18 for.

i bought 7 grams of kosher kush for 120.00 and it had over 30 seeds in it. definitely was the worst experience for my first time shopping here

Absolutely terrible service, their entire menu is completely screwed up showing product from months ago online - I came out here expecting some decently priced product only to be switched up last second with a 100% increase. This stuff isn’t going to fly once the cafe’s in GR open up, that’s for certain. Had I not walked away I’d have almost paid $300 for half an ounce. Good luck with that.

November 4th you were closed and no mention of it on website, wasted forty five mile round trip. Called today the 6th and no one answers. Nothing on the website saying your closed and your answering machine says you're open. Helluva a way to run a business.

If your in GR take the extra time and drive to Kzoo. Its about half the cost (like seriously half the cost) and way faster curbside.

Weed is waaaaay over priced for what you get. Curbside service sucks. Pro is your bags weigh what you pay for... but 60 or 70 for an eighth is just ridiculous. Dont think I'll be using the dispensaries anymore. Such a racket for a weed I can grow myself.

Curbside pickup is poorly set up, no real rhyme or reason to how the service works. Customers who have already ordered are often stuck waiting for 30+ minutes while others who place an order in the parking lot are served fairly quickly. No real perk of ordering ahead.

Trying to figure out what’s what from a menu!

18 dollars a gram for brown nugs... big yikes

Curbside is great in concept, but when I place 3 orders that get confirmed and I'm told they are ready for pickup, there is absolutely no reason I should arrive just to be told they're out of what I ordered. Really poor implementation and the budtenders know next to nothing.

Cool dispensary very busy always wait atleast 20-45 min. Also had a issue which resulted in me losing $20 bucks. Gave the budtender money after me and my wife counted it in front of him, later for him to return saying the money was short. Long story short If someone is spending over $300, there should be something in place to were the worker isn't walking around with everyone's money on a clipboard and no real way to know who's money goes to who.

Quick service, nice people.

I have been going here since it’s open. It’s 5 minutes from my house. I used to always place an online order. I would get a text that it was ready and I would still wait an HOUR to receive my product. Why? Because I’m sitting in their parking lot waiting for someone to take care of me. I’ve called and talked to several people about it. I basically get excuses; we had to fire 5 people, we’ve tried to have specific spots for online orders it just doesn’t work and we’re trying the best we can. When the other dispensaries open this one will lose LOTS of business. Service is terrible. I know more about the strains then the bud tenders. Price is ridiculously high. If I’m paying that kind of money I expect quick service and amazing product. Both are lacking here unless you buy edibles that come from Detroit Fudge Company. While it’s great in a pinch (and you have time to wait) it’s not the type of dispensary looking to help and educate others on cannabis. This is the get rich quick weed business. To say I’m disappointed is an understatement. PS. Don’t bother looking at their online menu. Apparently they’re fighting with Leafly and it’s never updated. Really defeats the purpose of online ordering.

Great location and speedy service but they have no line system which results in people getting skipped over. I’m sure it will change when the stay at home order is lifted.

After calling in a pick up order and being sent a confirmation, we have been sittiny in our car 30 mins. Some runners were using a system to organize cars, of course our guy was walking around randomly and assisted multiple people before us even though we were here earlier. We recommend a better system..maybe an area for picking up with one specific runner? Very frustrating in the hot sun. Hopefully the quality is worth it. It is our first visit.

Not friendly, took over an hour to get product

The physical brick and mortar location is good. I’ve ordered a few times before online and was super easy. This new online ordering is horrendous. At the time of writing this review I’ve waited an hr and 15 mins to hear that my order is ready. Why? Need to fix before I order again.

Get ready to wait! Been to this locations a few times and they are always out of stock, overpriced, and if you do manage to place an order through their terribly designed mobile app (required for pickup, unless you want to trust they have your product) you will most likely wait in the parking lot for 15 minutes till a tender speaks to you. Good luck

Worst customer service and products I have ever received. I know that dispensaries are a new concept, but I shouldn’t have to wait an hour for any product I am paying for unless it comes through delivery. Plus, the employees acted higher than their potential customers. Very disappointed. Would not recommend a single person to this business.

My gram was short, the lack of systems for curbside made for a hour wait. The product quality was good.

Was refused service by an employee for a grudge outside of work. Called to complain to the manager and felt blown off. Prices are ate crazy high.