Harvest HOC – Tucson – Blenman-Elm (Med/Rec)

It takes forever! Even after placing an online order and getting the text "your orders ready" the order is never ready. I shop here all the time and the customer service is a hit or miss.

Very long wait times for on line order. Store Manager Heidi is extremly rude with no customer skills and addresses her staff demeaning. waited 2.5 hours for order to be told they were sold out. Tried to place another order as substitute and until then staff catches up they wont take more. Phone hangs up with no options. My very least favorite dispensary, pricey, out of stock and Manager degrading staff in front of customers. No way will I return here and will NOT recommend them. Save yourself a headache and frustration and go elsewhere.

Well first i placed my order online im patiently waiting .... than a hour goes by. i figured they must be busy. And i didnt get the email . so i said f it i walked inside to be told that my order was ready for almost a hour already by a staff smh. than i leave and get the email about my experience. This place needs to get it there shit together!!!

No masks on anyone, at the height of the Covid19 spike in AZ? No thanks. People with actual medical conditions should go somewhere where their medical needs are taken seriously.

Even when I place a pick up order and get the message it is ready I still wait longer than people coming in after me. never fast. Always a 30 plus minute wait.

I don’t know who the heavier set woman that works here is, but she is rude to the staff and to customers. I get y’all are busy but too be so rude is not acceptable. I guy had to tell her 3 times to keep the change before she even acknowledged that he was talking. If I were him I would have not tipped. Everyone else is amazing. Don’t Let this one employee bring you and your store down.

Needs to be faster, I have to plan on being at harvest between 45-50 mins

Harvest does not even want to play by their own rules so until they straighten me out they won't get another dime from me or any of my friends I promise

Garbage! I’m the only one in the waiting room and have been for 15 minutes.

Placed a order online when they opened. Harvest confirms the order within minutes. 45 minutes later i text and ask if my order is ready I get no response. About an hour later I get a text that there sold out. What a bunch of BS..Grow science and prime leaf here i come. Wont be shopping at harvest any longer!

you need to not fight with the customer and get your facts right this is not ok and will not be returning ...... managers want to match wits not take care of you cause she can't do phone orders....... wow I wish I could upload the Leafly message

Place a online order, no worries still make you wait 30 minutes just to get it. Ridiculous this place just doesn’t care

This place has the most petty, anti-customer policies I have ever witnessed. Anywhere. Been going here about 2 years and recently decided NEVER AGAIN. From my first visit, there always seemed to be an irate/complaining customer haunting the place. I was always wondering why...and NOW I GET IT. I was asked to come back and make *another* purchase to receive a birthday freebie that they forgot to include in my order. Against all sense and logic, I did go back, and that visit made it officially my last one: I showed up 15 minutes after opening(to avoid waiting the usual half hour for my online order) and stillllllll ended up waiting about 20 minutes. One other customer, guys! I ordered online. One item. Oh my dang, seriously?? When my order comes out, I had to yell at the employee's back to remember my birthday freebie because she would not look at me. I then got my bag literally tossed at me(!!!!!) and was shortchanged about $5.00 to boot. Seriously awful across the map. I'm telling everyone yo. Harvest just sucks at life.

Waited over an hour for an online order, items were left out of my bag and I had to go back and spend 30 more minuets before they realized it was there mistake. They help customers based on their preference, I had several online and walk in orders get helped ahead of me. There staff that greets customers are rude and should probably have formal training in customer service. The only reason I will go back is because of the Happy hour special, when that’s over I doubt I’ll go back,

the $65 1/8 is a rip off...i could find better quality reggie for $60 a zip

Disabled vet been a patron here in Tucson over a year I have overlooked a few incidents because of the quality however some incidents will not be tolerated my HIPAA rights have been violated I was told to leave because of another recreational patients unruly dog I have a certified therapy pet was told to leave then my information was given to security because security attacks me after having surgery told me I couldn't Park in the handicap parking spot I am also oxygen dependent I am disappointed that the Tucson site has become more recreational that medical my rights have been violated and nothing has been done about it I have filed complaints and no one has responded I have recommended Harvest to Veterans Nationwide I will no longer do that and I will let veterans Nationwide know the treatment I received here in Tucson

I used to come here, and was considering returning here with my medical needs. However, I saw the prepacked quarters priced at $100 each, and immediately crossed this place off of my list if options. The people who set the prices here are absolutely out if their minds with greed, and don't deserve to be rewarded for ripping sick people off with obscene price hikes like this. HARVEST IS A STAIN ON THE MEDICAL MARIJUANA COMMUNITY, AND THEY NEED TO GO AWAY. THEY ARE THE WALMART OF "DISPENSARIES" AS FAR AS QUALITY GOES, BUT THEY PRICE THINGS LIKE A BUNCH OF ARISTOCRATS.

You’re ripping people off with the garbage marijuana you sell here!

Horrible wait time, placed an online order on Leafly and I was told I was next. I saw 3 patients that didn’t have online orders get attended first. The receptionist needs to get it together. A different patient complained about the same thing right before leaving out of frustration. I did the same.

disorganized and very unprofessional. you have to check in and still wait in line when it says order is ready for pickup.

Online order is so pointless! The check in lady at the front desk was rude and had attitude like she was rolling her eyes to other patients and didn’t even care to explain when I asked her few questions. To the management, please be wise enough to choose an employee/s to work in the front desk. An employee with “people skills” or someone who knows how to communicate and interact nicely.

Every time i get flower from harvest straight up poo ☹️

I visited on Friday morning before heading to Vegas. I was really happy with the staff. They are very friendly and knowledgeable with the product. They are like the ones in Phoenix . Glad u guys are in Tucson now. Gud flower. Brooklyn was the budnter who helped me. Thanks To the staff. Diffenally going back. Can’t wait for grand opening .

The whole ordering system is messed up and slow. I don’t understand why we have to order ahead of time then sign in just to wait again for some reason. Isn’t the whole point of ordering ahead might as well just place the order once you get there because you will be waiting the same amount of time. Ps I get you guys was full on 420 but I placed my order at 12 got there at 5:30 and left until 8:40.