ERBA Markets - West LA (REC)

I gave only one star to each category based on their very poor professional behavior. I never had the opportunity to try the product. The atmosphere is hostel and paranoid. The service was heavy handed. I do have to question the legitimacy of the product when the sales people seem so anxious about answering questions. I am a 75 year old cancer patient. I was a university professor for 20 year, and received several prestigious awards. I am not a disreputable individual. I spend quite a lot on cannabis and am confused why they respond so rudely or why they would not want the business. It seems a case of ego over responsibility to the company or perhaps there are things there they do not what know. It's just too weird behavior to trust. I have dealt with this store twice once long ago. It was not a good experience the first time when I showed them the printed add that was sent that day and they said it was a mistake and refused to honor it. I had hoped in that passing time that they had become more legitimate. When the personal behave in a manner that costs the company money, perhaps the company should let them know that the priority is not the "Power of the Saleman" but the power of the receipts. Unfortunately I personally found them to be the sleazy element that you saw in the old prelegal day of drug delears, left over today. Once sometime ago and again today. Both times it was over an order that was on sale but they refused to honor it again. I found them to be arrogant and extremely rude. They put me on hold for over an half an hour, hung up, and them berated me when I asked what the situation was. After I mentioned that what he said was written in their notes was slander and untrue. He got very excited and defensive. Talked over me a mile a minute to keep me from saying anything. Talking to him felt like talking to an old paranoid drug dealer. The company would do better to hire sales people who just took the money and made the delivery with no fuss. Like a sane store would do. Of course it was a sale so they seemed not to eager to do anything but be a bully.

I came in here yesterday around 12:40 pm and had a hostile attitude experience at the front door. I handed my CA drivers license and my State of California MMIC (Medical Marijuana Identification Card) to the disgruntled employee at check-in and was rudely told, “We don’t accept that” (my MMIC). When I asked why, she responded with, “That’s not valid here.” I answered, “Aren’t you a medical shop?” and she tried to act like they were just recreational. I then said, “You have to take it, it’s from the State of California and it actually supersedes this Doctor’s recommendation.” (that I had just pulled out of my back pocket), she replied, “Oh we take that.” Ok, I gotta tell you, I’m disabled and can no longer work, but I started working in the Cannabis industry in 2015. I actually used to make deliveries of CannaKids Cannabis Oils to this dispensary back when it was still called Grace. My last job in the industry was working as a delivery person and bud tender at a competitor. I have done check-ins at the door and I know how it can be challenging, but I do also know the Cannabis laws. I tried to explain to her that the state card actually supersedes the doctors medical recommendation and she told me there was no way for her to verify the MMIC, I said yes there was, and showed her the verification website listed on the front of the card. She begrudgingly took my doctors recommendation to scan it into her system and rudely mumbled under her breath that, “we don’t gotta go through this”. The whole time she was acting like if I said anything else, she wasn’t going to let in the dispensary. I decided to be quiet and let her finish checking me in and then talk to a manager about my experience. I was given a #99 and they were serving #96. I asked a bud tender if there was manager available, she said yes, as she passed, to go help another customer. I then approached another woman doing some stock work. I asked if she was a manager and she replied she was. I think her name was Daniella? I showed her my MMIC and asked if she took it, she said they did. I then told her that the woman at check-in wouldn’t take it and told me they don’t. Then I told her about how it was my first time in there as a customer and that the person she had working her check-in was spreading poison. I said she was treating her customers like they were not welcome and that someone should speak to her about her unwelcoming attitude and her totally disrespectful behavior, before she ran all of their business away. Daniella was very apologetic and helpful, she asked me to wait a minute and she went to get the manager Sheb. They both went out of their way to keep me as a customer, instead of the 20% happy hour discount, they gave me a first time patient deal. Funny thing is, their app and their website never mention anything about a 25% first time patient deal, I guess they don’t really want anyone to know about it. Anyway it all worked out in the end. After talking to the manager on duty, I got a good deal on my purchase and I made them aware of a poisonous employee, who’s attitude is undoubtably effecting everyone else’s attitude that is employed there. If I was her boss, she would have been fired today. Thank you Sheb and Daniella for treating me like you value me as a customer and that you want me to continue to come back.

Sergio was my budtender he had amazing recommendations the store overall was well organized and maintained with super polite employees definitely recommend and will be returning...

be forwarned about their Eighth Brother 1gr. prerolled Black Jack is pre keefed crap shake. no sparkle and 1 gram is = 1/2 hit of Bj flower. Your better off buying 1oz of keefed shake for $40. what a waste of hard earned cash for old retired guy in neuropathic pain. dispensaries and CA know how to financially victimize real patients.