82 Reviews of Zen Leaf - Highland Park (Med)
4.7(82)
4.8
Quality
4.7
Service
4.7
Atmosphere
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May 20, 2018
im so glad i found the folks at elevele! most important to me is the fact that staff treat patients with care and respect. they actually care about you as a patient and your health! not just trying to sell you whatever and get you out like other dispensery's iv been to. they actually try to keep the strains that help me in stock and so far have done a great job at it. i never once got a strain i requested at my old dispensary. found gelato&durban cookies on my 1st visit and they had mag mile (my requested strain) by my 3rd visit which im planning now. i cant say enough good things about this place and the staff. i love the fact i can order my meds and pick them up fast and easy just like a pharmacy,like it should be. other dispensarys iv been to have a recreational over powering undertone/ vibe to them. not elevel..they are here to help you get relief! thanks guys! see you soon.
February 28, 2020
I was referred and definitely wasn’t disappointed! My entire experience was wonderful, product was amazing & such warm “welcome’s” from all the staff! Great choice & I will for sure be coming back.
March 29, 2019
I've tried several other Dispensaries but none are better in all respects than this one. At least in my humble opinion. I will be back soon.
June 17, 2019
One of the best that I’ve been to!! Can’t beat the prices and the staff is very friendly and helpful! Def recommend!
August 13, 2019
This dispensary is my 1st ever
with anything to do with Cannabis! The great staff and team has made my medical cannabis journey more enlightened as well as educational.
October 14, 2019
wow. what an amazing dispensary. professional, clean, and knowledgeable staff. i drove 30 minutes out of my way to go here but it was worth it. I will be coming here regularly. also, the menu is amazing and very well stocked.
October 2, 2019
Great shop, full of helpful and knowledgeable staff!
January 7, 2020
Like that they are staying true to the medical marijuana community, no Rec sales. Has a welcoming vibe, staff is both knowledgable and friendly. Very comfortable atmosphere.
December 5, 2020
This is my 3rd dispensary in IL and so far they have been excellent. Quality staff. Knowledgeable. Huge selection. Fair prices. Quality rewards program. Quick in and out with an easy express ordering system. Highly recommend.
April 16, 2020
I like the flow of their operation
October 13, 2020
I wish it little stronger I don't know what's with all this weed saying it's 25% but anyways it was it was okay would I get it again no
February 11, 2018
Pros: Friendly and youthful staff, decent selection & weekly specials, punch card reward system, frequent raffles, regular e-mail communication.
Cons: Prices not especially competitive, location somewhat tucked away, space itself a bit small & clinical- not really a place to hang out beyond the duration of your transaction
October 11, 2019
Great location!
September 22, 2019
Love that there is pretty much no wait time, 1-2 minutes. And they seem to always have an updated menu online so I can go there and get what I was looking for. (Mag landrace) is great
September 24, 2019
the staff is knowledgeable and friendly they make me feel like family everytime i go! i love that they offer classes to further educate patients on using their medicine. THANKS ELEVELE!
December 14, 2019
there only objective is to make money they dont care about there patients. been let down by them more then once and always get rude remarks from employees when I ask questions they dont like. never spending my money there again.
March 17, 2022
The store itself is great and I have been coming since Elevele opened as a medical patient, but the overcomplicated ZenLeaf support process, which is through a call center in Florida, truly leaves a lot to be desired.
It took over 2 hours to get a simple issue resolved via 5 phone calls, and I will not call them again. if you need support, physically go to the store and talk to the manager (don't bring product with you back to the store) and hope they can help you. You cannot call, all phone numbers lead to the call center, they have truly turned away from positive customer support.
Wanted to add that I was offered a 15% coupon to adjust my review to 4+ stars on google (specifically google), I only say that as how can you trust any reviews they have when they are bribing people to change the honest reviews to positive reviews.
January 6, 2020
Awesome staff. Michelle was so helpful!! Thank you!
December 23, 2018
Terrible prices. Terrible selection product and customer service. Couldn’t even address my email I recently sent asking about why it seems profit comes before quality and patient care. Didn’t notice I stopped coming for half a year. Don’t come here.
January 16, 2020
Very good location, easy to get in and out of. The people are very knowledgeable on their craft and take their time to get to know you and your needs. Awesome variety and the points system is a cool perk.
August 9, 2020
CONS: Some of their Budtenders are efficient at their job with relatively good customer service, but most of the staff are not very knowledgeable about Cannibas. You can tell most tenders are stoners with an outfit.
Told me a device was in stock and they would hold this device ( the paraphernalia section said the Yocan Evo XL Plus was in shock, but it would not let me order. I called and they told me the website malfunctions in Paraphenelia and she would see if it was in stock. She said it was..anyways, to make it shorter, it wasn't and I had to go in the store because even after noting what she told me to in the invoice and when I got my products curbside...nothing of the sort. Luckily, they were open on the inside. I get in.......after waiting......for awhile... they tell me oh yah we have em let me go in back. ERRRRR. Out..oh we have the Rasta Yocan..ERR..OUT...really.. 45 minute drive for this bullshit. Oh..and I Left with the wrong size Banger because a tender told me it would fit my rig..clearly he has no idea what he is talking about.
Curbside pick-up the one chick that does it all the time is rude, slow, and clueless. No knowledge either. Pathetic...
Ordered 3 weeks ago, 3 grams of concentrate, 1 gram RSO.. i get there..missing a gram. I wasn't charged, but it was out of stock... HERE WE GO AGAIN FOLKS.
CRESCO LABS Buddar I ordered had no seal, had leaked into the cap, had no substance it was all liquidy (yes..i put it in the freezer even) and it weighed a half G. CRESCO and Elevele still no response.
I have emailed as well as contacted them directly and they still have not got back to me after I filed complaints and I was pleasant on top of it..
THE ONLY REASON I go there are these PROS:
Axtria Verano, BGrows, and a few other brand's products they carry are FLAME. Cresco Buddar and a Rhythm disposable are the only two products I got that were faulty, but other than that..ouu weeeee. RSO is fire!
The variety of strains and concentrates continues to grow. When I first started going early this year of 20, they only had Crumble in 2 strains everytime I ordered or went. I mentioned Shatter and a week later..BOOM. Shatter..2 weeks later.. BOOM. Diamonds, hash, buddar, crumble, snap and pull shatter, almost every type of live resin/concentrate and diff. Strains weekly now. The RSO selection has grown enormously as well.
I never go back places with bad customer service, but it is the closest being 45 minutes away and the product is DANK. Buds have almost no stems if any too. Latest date manufactured I have bought was 3 weeks old. FRESH, DANK, MUUUAHH.
Hope this helps yo. Live every day like it's 420!!
February 12, 2021
They were really professional and very knowledgeable. I am a new patient, and they really helped me. The whole process was great. They have multiple waiting areas, and attend to you personally. The excellent person who helped me made really great suggestions.
June 19, 2020
Great knowledgeable staff, willing to take time with patients to hear what you are looking for. Transferred from another dispensary and I am much happier here.
April 12, 2019
This is the only dispensary I have used since receiving my medical cannabis card in September of 2018. I do not think I would want to change to any other. They have been extremely patient with me and my wife. My wife is my caregiver and has gone with me for almost every visit. They have been very helpful on getting my chronic pain under control without much help from opioids. In the beginning I expected a utopia for my pain, however, I have learned that this is not to be.
The atmosphere is very bright and welcoming. The only issue we have with Elevele is that the room is very noisy when they are busy. The room needs some kind of sound abatement. But, this issue is very minor when it comes to the care, professionalism, patience, personal attitudes, etc, etc, etc. that one receives from these wonderful people: GREAT PEOPLE!
The people are so great that we can have fun with them. We like to interact with people and they are great!