DISPENSARY
RECREATIONAL
Substance - Empire
Bend, OR
4.7(72 reviews)
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72 Reviews of Substance - Empire
4.7(72)
4.7
Quality
4.8
Service
4.7
Atmosphere
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February 28, 2019
Great place for good quality bud for the best price in Bend. I'll be back for sure
July 7, 2019
The location of this place couldn’t be better for people who live in Sisters, we can get in and out of town pretty easily. And it’s next door to Jimmy Johns which is convenient itself considering munchies are probably going to happen soon. The staff has always been nice and helpful. Definitely the best prices for certain things, currently concentrates for $9-$12 per gram from Hush and Emerald Extracts etc. They recently remodeled too so everything is out in a case for you to cruise around and check out at your own pace. I always feel rushed at dispensaries and the new layout eases that. My preferred location unless I’m looking for something they don’t carry. 😉
April 20, 2018
Great ppl great service! Really know their stuff!
June 30, 2018
Knowledgeable and friendly
August 2, 2019
I want to thank the staff for being fabulous, especially the young man who helped me clarify the sale price on the Fox Hollow Cush packs today (Friday morning August 2). He was really nice about it, and I had traveled a little ways for that sale, so it was important to me. I always feel well treated as a medical patient and I appreciate it SO much!!!!!!!!
December 10, 2019
Pre packaged flower is your option here. Pre measured and put in plastic bag and dry AF. Been to all 3 locations, all the same thing. If you want dry weed - go to Substance.
December 16, 2019
This is for the south 3rd St location, which didn't come up. We've gone here many times with good results but not Saturday, 12/14/19.
The black sweatshirted female employee profiled us by age as soon as we walked in. She insisted on steering us to high CBD products even though I told her we needed something stronger. She insisted the product would do the job. It does nothing. We've both been using over 45 yrs each and need/want a strong THC product. We KNOW what we want & should have just gone elsewhere. Next time we will. $40 wasted. Note to budtenders- being older doesn't make us idiots. Listen to us.
February 13, 2018
Have not been in this one before. The gentleman behind the counter was very nice took the time to acknowledge my boyfriend n me, talking right to us and educating us on the questions we had, Was a great welcoming, calm n organized environment and will most defiantly be back to visit. Thanks for what you guys do, to help in ways words will never tell enough. Also, the first impression was one to keep me a loyal customer.
Great Work
June 6, 2021
the best customer service I have found yet. they make you feel welcome and there service is top notch. I highly recommend this guy's.
September 11, 2018
The actual physical store is great, they have a good selection of usable products and quick service usually. Fantastic enough that this should be an all-around 5 star review but the ordering website design is abhorrent. Finding concentrates on their website is easy and they seemingly have a massive selection with the same stock photo, unspecific to what usable form it comes in. I made a large order and arranged for a family member to get it (as I cannot leave the house easily). When I received my bag inside I found only one product in the usable concentrate form I wanted, the only one that the stock photos resembled. The other FOUR were in the form of disposable pen cartridges that I cannot use, and were advertised in the same way as the other concentrates.
The website sorts all the different forms of concentrates together, and almost no effort was put into the descriptions or photos to specify what each product really is.
I do realize it's a growing industry, with product quality and availability always changing ...but why even offer a service like this when it is this incomplete?
March 9, 2018
They are friendly, always trying to match what you need and have good knowledge of all the products.
April 17, 2018
The bud tenders are the second best part of the whole experience, they always know what they are talking about and usually have really good advice. Usually if the line isn't too long, we usually end up chatting for a while.
The only minor upset is to be expected with maybe just a little higher THC % for the lesser expensive dabs.
April 3, 2018
My favorite "candy store" Dynamite crew. Expect to see Willie Wonka dance on out.
May 22, 2018
I adore the employees at Substance. They are friendly, knowledgeable, and nonjudgemental. Their product selection is incredible, and always changing. Even with dozens of other dispensaries in Bend, I wouldn't go anywhere else. Great product selection + best prices + best employees!
March 21, 2018
Rachel is amazing
July 29, 2018
It’s cool.
January 23, 2018
This location is friendly and welcoming. Staff is very knowledge and helpful! Great deals too!
January 25, 2018
By far my favorite dispensary.. always happy helpful staff and top shelf products at a steal!
March 4, 2018
Awesome! Stopped by today had a great experience and enjoyed talking with the budtenders!
January 31, 2018
Best disco in bend!
May 25, 2018
We love the staff and always have a great time at the shop!
July 1, 2018
Love it! Staff are very knowledgeable & nice. My go to Medical Market.❤️
July 2, 2018
love the location and the awesome people that work there!!
July 26, 2018
Very clean store with well organized displays; professional and knowledgeable staff; excellent strains, varieties, and concentrates; and always well stocked!
Medical patients get 40% off every day!
Thank you!