RISE Dispensaries Naperville (Med)

I have been going to them for about 2+ years now. Their staff are always all very helpful and knowledgable.

Love how friendly and low key everyone is.

I sincerely believe the staff wants to help and just not try and move product. I tried someplace else and wasn’t even close to comparison. The selection is always great clean and fast. The difference between Recreational and Medical Only is very evident. Keep up the good work.

Fantastic store!

I absolutely LOVE RISE Naperville! They are my GO TO Medical dispensary. Their staff takes the time to go over a lot of helpful information if you are unsure how to use a product, or if it's your first time trying something new. I sometimes have a lot of questions, and they're always able to answer them and help me find the right product or strain to combat the symptoms I'm trying to fight. Specifically three individuals have really helped me with these things. Tyler, Frankie, and Ryan ALWAYS are fast and reliable. They always have a happy, positive attitude. Something you RARELY encounter while going to pickup your meds! They each take the time to listen and care. All while being fast and doing and amazing job! Thank you all so much for what you do! I will continue to be a loyal patient!

Very professional and clean.

REVIEWED on 3/29/2021 The first failure! I drove 25 mins all the way to your Naperville location yesterday and the doors got locked on me more than 5 minutes before closing, I even saw two employees outside when I pulled up; I went to the door and they locked it. I was supposed to leave town this morning and now everything got screwed up and I wasted my time and gas to drive all the way out there for them to close early...if you say you are open until 5, then that should be the case; or you should emphasize coming 15 mins before closing. Now, I already drove all the way there yesterday, pushed back my trip, and now they do not even have what I wanted in stock of course and I am completely disappointed with this type of poor customer service at this location and how they handled (or failed to handle) this situation. I am completely dissatisfied with this whole situation, was a complete waste of my time, And now you guys do not have what I ordered online in stock today (when I would think they would have put it to the side considering the situation). Nobody reached out or anything. Looks like I am going to have to start going back to a whole different company. REVIEW CONT' 04/15/2021 I just visited Rise in Naperville 2 weeks ago and again besides the friendly staff, it was another disappointing visit and bad experience yet again. They don't seem to even have a system or strategy in place to keep things moving or serving their customers (particularly for us Recreational customers), or the system that is in place is obviously not working. Because you have people who do NOT have a medical card all of your recreational customers that already made orders in advance and it doesn't matter what time you get there or how long you have been waiting in "line, "The Recreational Line", you just Never know how long you could actually be waiting in line to get served due to ALL of the medical patients that pull up, walk up, or are waiting to get curbside delivery get priority of course and are able to go right on in and then right out. But all of the rec people have to stand outside in the cold until they take care of every medical patient that pulls up before you are able to get service. It just messy and unprofessional for the business not to have for instance certain days/times/ times of the day in which are solely for medical patients only, like other dispensaries do in order to effectively & efficiently provide just as much help/customer service/attention to your recreational customers as you do for the medical customers. I do NOT understand it, but it is extremely disappointing, irritating, and again just unprofessional! REVIEWED CON'T on 04/16/2021 WRONG ORDER NOW?!! So, I made a order online of a total of 3 quarters, a quarter of grape stomper (7g) and also qty #2 of the lemon cake (7g) that were on sale for $80/quarter online on 04/15/2021. I went to pick my order up and they first brought out the grape stomper (3.5g), went back to get the correct one and I guess he did not realize that the 2 other items were also the wrong weight. Of course I did not realize this until I just got home to find out that I was given the wrong order?! I came home to realize that I only received 1 of the 3 quarters?! I got the 1 quarter of grape stomper, but then was given qty 2 of only (3.5g) lemon cake eighths instead of 2x 7.0 quarters of lemon cake! This is my at least 3rd issue I have had only at the Rise location in Naperville. I want to get this fixed the right way, so I need somebody to reach out to me ASAP to get this taken care of professionally and properly. I rated my purchase yesterday and nobody reached out to me again!

When you say you open at 9am don’t open at 9:06am leaving customers in the cold assholes!

Really great!

The Manager at Naperville is great! He always makes sure if you have any issues you are taken care of.

Greg (manager) is fantastic going above and beyond. The great customer service comes straight from the leadership down to everyone I have interacted with here. Everyone is extremely knowledgeable and friendly. I had an issue with a disposable vape and they were fantastic in their handling of it. I cannot recommend them enough. They make you feel welcome and like a friend. If you work here and are reading this THANK YOU.

Everyone is extremely friendly and knowledgeable.I am always very happy to visit this dispensary.”Highly Recommended “

Great job during COVID

Very helpful staff. Easy to get in and out. I’m a fan.

They really took control of the ling line issues by opening earlier and staffing more. I have been critical of them in the past, not anymore!

It’s the best

Ever since this dispensary was taken over by Rise and made into a recreational also it's turned gone downhill. 10 registers for rec 1 for medical. Money always talks. every time I place an online order now it's always messed up and they change the price when checking out. they have also raised all the prices since rise taking over. time to look for a medical only dispensary. shameful, but predictable. oh, but there is a reward program. spend $1000 and get a pair of crappy socks and a throw away hat. yay....

check your receipts, they're overcharging