JARS Cannabis - Metro Center (Med/Rec)
1/1/2025
I’m a regular, came in on the 28th and was over charged -by $16 due to a buy one get one free not being applied. I called as soon as I got in my car and realized I didn’t get the deal. I called and was reassured I can return for the cash difference or get a credit and a “freebie” for the mishap. Came in today (3 days later) first off the rep was very rude, didn’t greet me, and seemed very irritated I asked about the credit. I tried to make small talk with her because if how awkward it was waiting for a manager. I should have just came back the day the mistake happened and got my cash back. lol I’ll be returning to cash out my points but won’t be back. Experience was all together horrible, and the worst yet. Mistakes happen but don’t make the customer feel a way because THEY are giving you a chance to make it right. & I don’t care about the freebie but don’t mention something if I won’t be honored. HAPPY NEW YEAR.