s........5

I have been going to Trulieve for almost a year as I was going to another dispensary before. The product is way better when they actually have it in stock which is almost never as of the past 4 months or so. I have had three bad experiences now all in a row. They have all included but not limited to me calling them and them saying they have something then 45 minutes later when I get there they really don't have the product I drove there for. Then the last time I was there the clerk didn't let me complete my order before closing it out and taking my 500 points for my 10% discount and lying to me about it. The last time I went they again told me they had product and after 45 minutes one way of driving AGAIN, they didn't have ANY of the product they told me they had. So I message them and I get a crap load of excuses about they are growing, although they have been in business for while. Then I'm told to check inventory on truck days which I did because this is a truck day!!!!!!!! But that really doesn't matter because their online inventory NEVER matches the in store inventory and the employees know that. So I took the day off work to get my medication that they said they had and NOTHING!!!!! This dispensary is losing a customer, this is NOT compassionate care. So now I still have to battle my PTSD, Anxiety, Depression, Chronic Pain, and another really bad condition and they don't care! I'm extremely disappointed in them as they were my absolute favorite which is why I put up with the crappy service!