d........e

I have pre-ordered from this establishment many times. This was the first time I had a problem. I pre-ordered triangle Kush, online they had it testing at 26.71% THC. Upon checking out and getting into my vehicle immediately open my bag to verify my purchase the THC content is testing at 16.51%. substantially lower than what it had said on their website. I immediately went back into the establishment it was near minutes from the time I walked out the door to coming back in the door.. I explained to an associate what it happened he took my purchase to the back to discuss it with the manager. While waiting I did look over the paper menu and I did notice that they had triangle Kush listed on the paper menu testing at 16.51% THC. The associate came back and explained to me that earlier they did have a triangle Kush testing at 26.71% but it's sold out rather quickly and so they just replaced it with the lower THC one. When I asked why I hadn't been notified I was told that they didn't have anything testing that high on the value shelf which did not answer my question at all. As a daily smoker I put a lot of care and ordering and making sure when I do order the THC content is high enough to be effective I am a medical patient.. this experience was sad the customer service was pathetic. The mistake was on their end and should have been fixed appropriately. If you're going to pre-order at this establishment please make sure before leaving the building you look yourself at your purchase to verify you are getting what you actually ordered because they will not help you after you leave.