March and Ash - Vista
4/4/2021
If I could give a zero star review I would. I had a horrible experience here today. I went to my regular medical dispensary and they were out of the product my son takes for his profound autism. My regular dispensary did a search online and sent me over to this dispensary because it said they had it. When I arrived they said they hadn't carried Jayden's Juice in quite some time. I asked if there was a comparable product. The young, arrogant and rude lady that was "helping" me said that I could try anything I wanted. I tried to explain to her it wasn't as simple as trying whatever I wanted. I explained that it was for a profoundly autistic 6 year old with massive behaviors. I also explained that he had a state issued medical marijuana card due to his age. I explained that the terpenes in Jayden's Juice Solace were our saving grace. When she offered no guidance, support or advice I wandered around the store and a middle aged woman offered to help. She even looked up the details of Jayden's Juice and walked me over to the concentrates they had. We picked out one that I was going to try. After I finished shopping, I went to check out and the horrible young woman was there to check me out. I informed her that my son had a state issued medical card (which minimizes taxes). I paid her, then looked at my receipt and told her that she chaged me taxes that I shouldn't pay due to having a state issued card. She said I was wrong and that the charge was correct. I told her no it wasn't and I asked to speak with someone else. She went into a back room and came out with another man. He said I was overcharged by $15 and that they couldn't refund me the cash and that he would put store credit on my account. I told him absolutely not, because I would not be returning due to the rude, unprofessional and unknowledgeable staff. I told them that if they couldn't refund the $15 that they could refund the entire $150 purchase. They opted to refund the entire purchase rather than correcting their mistake. I left with no product and a horrible feeling for this dispensary. I would recommend going anywhere other than this place! This place needs to hire better staff that actually care about their customers!