d........o

Came in for a couple oil carts for my roommate and I, and a new battery to use as a backup. Ended up getting Golden carts and a Select Battery. I asked several times if they worked together and was told yes. Guess what, they don't. Golden carts only work with Golden batteries. I went back and tried to exchange the Golden carts for one that did work with the Select battery and the other batteries I have at home (o.pen vape), they wouldn't exchange them because the carts "aren't defective". They weren't going to exchange anything. I had to get the manager and argue that this wasn't my mistake since they said they products would work together. They finally exchanged the Select battery for a Golden battery at the same cost. (The Golden battery is $5 more). If I hadn't had to argue just to get them to do this, I might have given 3 stars. Ideally, they should have let me exchange the Golden carts for carts that work with my other batteries. Now my roommate and I have to share a battery until we get carts that work with our other batteries. If they told me the Golden carts wouldn't work with the Select battery, I would understand their hesitation. However, since this was their mistake, they should have handled this differently. Will not be going back.

I am medical and have been to many dispensaries. Shango is the best I've seen. They are very friendly and knowledgeable. I am very impressed with the service and the product is top notch. I will definitely be going back.