N........4

I’ve been a Greenpharms patient for quite some time. There was a time I would have told you that dispensaries just don’t get any better. However due to traveling a back-and-forth to California, I let my Arizona MMJ card lapse last August (2019). In early June of this year I renewed my MMJ card, and could not wait to get back to the Pharm. Now, I understand that we are in the midst of COVID-19. However, nothing is the same at Greenpharms. The atmosphere, the staff, the family feel, and the quality of bud, have all declined. This review site will not allow me to post photographs, but I took some on my last two visits of the flower that I received. Buds were barely above crumbs. My medicine was put into a used bottle, it’s still had remnants of someone else’s label, there were no pieces missing off of any of my labels. Because I’ve loved them for so long, I’ve still been hanging on in spite of the lack of personable service and current poor quality flower. Hoping that they’re just having a rough month... But I went in today to pick up an order. Understand, I drive clear across town to go to the Pharm. so today, thinking that I would take care of two chores at once, I stopped in on my way back from taking my little 4 1/2 pound dog to the vet. My little guy remained in my arms the entire time that I walked into the lobby to get my flower. Everyone inside knows that it is 108° outside today, certainly not a place for a dog. The young lady upfront, Felt the need to tell me my dog was not welcome there unless he was a service dog. It’s 108° outside, he’s 4 1/2 pounds, I’m in your store for a total of two minutes. I am the only patient in the lobby. Wow! Just wow! I can officially say, I am done with the Pharm. they were an amazing business in the past, not anymore. It’s time to find myself a new dispensary. For the few staff members that still remain from better times, I’ll miss you guys. Peace. Karen B.

I went into Nirvana as a first time customer. On first thought this was a nice place, large, clean and a big parking lot. They offer a BOGO on anything up to $75 for first time clients. I choose to use my discount on a vape cartridge. The stoned out guy helping me, seemed to only want to show me the lowest cost items. My guess is, they don't want to BOGO more expensive items, although they advertise it. The $45 cartridge that I wanted and am familiar with was "out of stock" in sativa, ALTHOUGH, I could plainly see 3 of them hanging on the wall. When I asked about them, I was told they were already sold to an online order before I arrived, just hadn't been packaged yet. He gave me a really good sales pitch on a $32 O pen reserve cartridge (2 with the BOGO for new patients). As a new patient I also received a free pre roll, which was pure crap. Was a half filled cone of shake with an 1 1/2" twisted tail of paper. Oh well, it was "free". The real issue arose when I used the first cartridge. Within 30 minutes of opening it, the tip (mouth piece) fell off, it continued to fall off every few minutes until I nearly lost it. I then opened the 2nd (BOGO) pen and low and behold, within an hour, the tip fell off. I packed them back up in the ORIGINAL packages (still totally full) and the following day I returned to Nirvana to replace them. They were beyond rude to me. First, they kept me sitting in the lobby forever while other patients were served. Being a positive person, I figured they were discussing the matter with management. I was wrong! The young lady that came to get me from the lobby, had no idea why I was there. She left me standing so she could discuss with a manager whether or not they would take the cartridges back. They whispered in a huddle 3 deep in front of me with her returning to tell me, "After talking to my manager, we can't give you a refund". I repeated to her what I told the girl when I first came in; I did NOT want a refund. Actually, I will give you more money to upgrade the cartridges to the ones I wanted in the first place. Which WERE by the way, remarkably STILL hanging on the wall; ALL 3 of them! I thought they were promised to an online patient?? Again, she returned from her huddle and I was told "you can purchase the other cartridge but we can't take these back because the product is not defective. "The tips are SUPPOSED to fall off"... Are you kidding me? Having a vape pin without a functional mouthpiece is not a defect? This company and it's management do not care one bit about their customers, it really does show. Selling a product that they know their patients won't be able to use is obviously OK with Nirvana. I would NOT ever recommend this place to anyone. I know that the $200-$300 I spend a month won't make a difference to the bottom line of this business, but I'll never spend another dime here. Nor will anyone I know.

Friendly staff

Nice friendly staff.

Today was my first visit. Everyone was very helpful. Thanks Cosmin, you Rock!