Tucson SAINTS (Southern Arizona Integrated Therapies)
6/26/2020
I've been coming here for years and never had any real issues. Until this week, while trying to get advice about product. David was too busy to help me out. I wanted help for something and no matter what I asked..to have them call me back or get the info and I could call back later after they were able to get info. Didnt offer to do discount over phone. Said they were to busy to help me even if I gave them my # to call me later. When I spoke to the manager she seriously told me she was going to hang up on my after a 3 min complaint where I HADNT EVEN said a bad word. she said she didnt hear the conversation so it didnt matter what I said happened and threaten to have to banned from the place after years of loyal service and I tip extremely well. I asked to have the owner call me back and left 2 emails. NONE of which had a rude or vulgar language nor did I say or do anything rude to Susan manager. After she tried to say I wa somehow rude to her and that I could be banned from the place I just said forget it. I dont want to spend my hard earned money there anymore especially after no one even apologized for their rudeness. And they couldn't have been that busy because I called 5 times in a row trying to get another person and David answered the first ring every time without have to wait on hold except for voice prompts. No one is perfect, but the very first issue I ever have with these people and I get treated like i was the one at fault for thinking I pay for their services I should get quality service and product. NOT EVEN ONE APPOLGY WAS GIVWN ME. With the pandemic we arent allowed to look or smell anything before we buy so they set this up as a way to help. I had almost 3 hours till closing.
They way you handle complaint when made tells a huge amount about a company by they way they handle inevitable mistakes or problems I give them a F for Fail
There was no reason 1 of the 5 suggestions could have worked because the manager did it. But after speaking so uncaring to me I didnt want to even go there again.