Nirvana Center - Apache Junction
9/19/2022
They were advertising the “ILava Dablicator”. Thought it was a cool idea and did the online pickup order route. I get there and they read off the strains to me, I said “yep, sounds great”. I get home (20 steps from them) and I look at the box to find out that it’s a CBD dominant product. No where does it say that on leafly and no one said anything when I picked it while buying other high end THC Wax. I call them and they offer me a preroll. All I wanted was to exchange for something different and even said I’m willing to lose money and they wouldn’t budge from “no”, not even explaining why. I’m in there multiple times a week spending hundreds and tipping well just to be treated that way. And to top it off, they kept passing me around manager to manager when I never even asked to speak to anyone different and then they get mad and say “we’ve all told you the same thing”, cool I didn’t ask to talk to all of you. And then the lady, I think Nancy just yells “sir, you won’t be calling me names” when I never once called her a name or anyone else in that place. I would’ve excepted “sorry we can’t”, but you guys asked me to call back to speak with the GM and when I do I get tossed around like hot potato just to be told tough luck and hung up on. Multi million dollar industry at its best.