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I was a first-time client this week and I was impressed: the staff was friendly, competent, thorough, and professional. The strains offered for sale address a variety of issues and their probable effects were discussed by the counter staff in laymen's terms so that customers better understand their effects; not to sell more. The woman I dealt with was terrific - I'm only sorry I don't remember her name so I could give her a shoutout here. Critical Mass, Sour Kush, Lemon Thai, and Dreamweaver all have unique properties and effects and I appreciated the amount of time and energy she spent explaining what to expect from each. Kief is also worth mentioning - I was told it's the sticky crystals atop the leaves. It has the consistency of pollen and it's sticky because it contains the highest level of THC compounds. Just as salt and spices in the right amount enhance the flavor of many foods, a little bit of kief sprinkled over the ground or crumbled flower prior to rolling or vaping takes it to the next level. Think of it as a flavor enhancer that enhances the effects and you get the idea - something that's highly recommended. This dispensary also welcomes new customers as well as those who've visited before with discounts: there was a holiday special, a frequent-buyer offer, the expected (but disappearing elsewhere) discount for purchasing larger quantities, a new customer offer, a referring customer offer, even recycling of their plastic containers. Getting a dollar off for bringing eight little jars back might not sound like much, but it's both socially useful and more profitable than canning at a nickel a bottle. Maybe it was the setting (country/industrial park) or the location (easy-on, easy off at the junction of routes 3 and 3A (The Lowell Connector) and Route 495, Greater Boston's outer ring road. Maybe it was because it was a beautiful day when I drove up from Boston. I'm certain a lot of it has to do with the people there, too, but the experience was far better than that in PC's Boston dispensary on Milk Street - so a word to the managers: train your Boston to work the way the folks in Lowell do and you'll have more - and more satisfied - clients.