Ponderosa Dispensary - Glendale
7/5/2024
I have been coming here for several years and the Sonoran roots flower is always lit. Canamo concentrates are top tier as well! I’ve never had an issue with anything I’ve gotten until I bought a bunch of AIO vapes and one’s battery was defective and didn’t have a charge and couldn’t be recharged. I brought it back to exchange a couple weeks after purchase and I was told I can’t because it’s been more than 3 days. This is the first time I’ve heard this and am stuck with an AIO that I cannot use. I asked how salvage the resin and they said they don’t know. Clearly unused and completely full. So I’m stuck with it because I should have tried it to make sure it works. All 8 of them apparently. It was never on a receipt for a return policy. They said they always tell their customers, but no one in the lobby heard of that either. I’m a medical patient too. Since I am a loyal customer, I was told then I should not be surprised with the return policy. Again never printed anywhere and never told. Great products (minus defective ones), terrible accountability for poor quality control for AIO batteries. I guess I need to buy another one to exchange the defective one as a work around…