I used to love coming here but today I had one of the worst experiences in any business anywhere. I have ALWAYS correctly worn my mask when I come to the store. I was attacked by a dog yesterday which left me with a large wound on the upper part of my nose. I went to the hospital and had it taken care of. I went in today to order and had my mask on, however it just wasn't covering THAT PART of my nose to prevent infection, but the rest of my nose was covered. I was completely breathing into my mask. They rudely and very aggressively told me I need to cover my whole face or I need to "get out of the store" after I told them my problem they reluctantly accepted it.
While all of this is happening, they have a budtender serving customers that has his whole nose exposed, showing of his nose nose stud(making a point that I wouldn't have known if they were following their own rules).
So I get to my budtender and I very respectfully told her that it's not right to be rude to me when their own budtenders aren't even following the rules, she talked loudly over me interrupting me so I couldn't even finish. Stated their mask rules and then ran to get a manager (really short girl with glasses) who then screamed at me me to leave, and literally followed me to the door and walked to the window to mock me.
All the while they knew they were wrong because they didn't even give me the option to do an outside order. They said wear a mask or we won't serve you.
Unless this is rectified I'm NEVER buying from here again. I hope the owner checks this out. Happened around 4:30pm Thursday March 18th 2021.
Honestly, their prices really aren't that great. They do have a few good deals but that's because they've realized they don't have the best selection and often charge premium prices for bottom bud. I mean most other dispensaries don't offer ONLY half gram (not infused) prerolls at $9 each which would basically make them $18 gram prerolls. All of them. Even the 17% Thc ones and lower. No price difference. And to top it off, I wasn't going to even write this negative review till I had a negative experience. I'm not going to lie, out of all the dispensaries I've gone to, this ones budtenders act the most put out a lot of them time. But it took my experience to make me write a review. If a place is great, I'll write a positive one, if it's meh, I won't write any.
Anyway, so I was getting ready to be called because I knew I was next and racing to make my bus. I understand it's not their problem or job to make sure I make my bus, but had they had actually been fair and doing their jobs right, I WOULD have made it. I see this blond security guard who I've never seen before. She may be new, she may not be, but I have been there many times and I have his was my first seeing her. She moves someone's basket with their items ahead of mine from a latter place in line where he was already placed. I told the cashier, and expressed my issue and why it's an issue and he apologized for her and tried to make it right. I would have left it right there if I hadn't actually missed my bus, but since I did, and she was ultimately the reason I decided to complain. And because I didn't expect the cashier to snitch on his coworker, so I called the store myself. When I went to tell him what happen, he immediately changed his tone when I told him I had a complaint. He went from nice customer service, to annoyed. When I told him she had someone else cut, he just immediately assumes and says "he's medical," yet the guy (Brent who was ridiculously rude on the phone at the front desk) wasn't even present for the transaction. I said "No he wasn't medical" the man argued that he was, to which I asked "Then why did he wait in the recreational line."
He then lied and said "We had to take him out of it after he picked his product he didn't know it was the wrong line, it was his first time." (Which made ZERO sense). He was lying because I was there the entire time and he's describing an imaginary event in a room he wasn't even in. Then I said "That's a lie man, he had a shango bag from before, he obviously knows which line to get in, and if you're medical, there's no way in hell you don't know about the medical line. That, and discounts are literally why most people in Vegas get the card."
Then he said "Well we don't know what happened so we won't really say or do anything" They knew what happened BECAUSE I TOLD THEM. They just didn't care at all. Not one bit. If their budtenders would have said something they would have believed it.
He even said in conclusion "well she's in charge so she can do what she wants." And I'm sitting here thinking "What the hell?" Are you serious? I've never been to a place where I'm told the person in charge can do what they want, including not abiding buy company policies. Yeah it's a given that managers or whoever is in charge has power, but I've never had it used against me to condone an employee screwing up and causing a mistake. And all I wanted him to do was tell her she messed up. that's it. He was aggressive and just kept trying to cover tracks and immediately justify. He didn't try to reason, he didnt ask any details or maybe even sensibly react or ask questions or tell me "sometimes we get a medical and we need to push them ahead." I may have debated but we would leave it at that and would have been respectful.
I wasn't asking for disciplinary action and he could have addressed her in private.
I just know that I'm never going to buy here again,
Oh, did I mention he hung up on me while not letting me speak and over talking me? I was called twice a little while after but didn't wanna answer because I was disrespected.