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I see some BS reviews. I have been a customer since they opened their doors, almost 6 years now! If a customer can't verify they got their order how do you expect a business to drop everything and investigate. I worked at $100B annual revenue organization and spent a couple of years in Security. Proper security depends on clear procedures, methodology and only a limited number of people having access to the different functions such as evaluating evidence/tapes, special controls for each specific function and very limited access to cash out from accounts beyond simply making change. Another complained he burned through his order too fast - Wow so the MADE you party, eh? Must be tough! Anyway ridiculous complaints are something I complain about. I find their people extremely competent and have made well over a few hundred transactions without an error. The= employees know the majority of the products and are always great with assisting and answering questions. I have never felt rushed. Product varies and price may or may not be an indicator of quality. I have received excellent herb for as low as $100/oz. Overall outstanding products in a comfortable setting with great employees and decent prices! If you have not tried them you are missing out!! Check them out! Note there are 3 dispensaries within 100 feet! Reading Michigan is the place for your herbal shopping pleasure! just 10 miles from Indiana/Michigan state line! NOTE - Watch for Amish buggies and be careful on hills as we have a fairly large Amish community in the area!