J........1

I put in a order a full 12 hours the night before, get multiple confirmations that it’s ready and after a hour of waiting to get in the door I’m told they don’t have my product and literally tried blaming me that I voided my order and placed a new one when you clearly could see that they just over sold 90% of my order and left the one item that’s was left and called it a “new pickup order” wasted half my day and to top it all off the cherry on top is the freaking attitude on the employees, this was the wpb location and my bud tender Darin was just so rude and disrespectful verbatim calling me a liar, to be honest they are probably so defensive because this happens to basically every online order they have and I’m sure they are constantly being told how bad their service and company is but one thing I do know is I will never be back I’ve given this dispensary way to many chances

To no fault of the employees working in this location, I checked out on Black Friday with a shopping cart at a certain price, a price point where I was willing to give this dispensary a try even after all the negative reception it has had online, once paying I realized that I was charged full price for the product, I had made a comment about the discount while in the location and thought It had all been applied, once realizing this I call and ask if things can be rectified and was told too come back, but once arriving from another 20 min drive back was told returns aren’t done and basically nothing can be done about the incident. I am extremely upset with the way upper management handled this situation and lost a very consistent and dedicated customer for life