The Lab Dispensary
9/30/2023
Product wise I love the lab! In person service is great. My big issue, I drive over 50 miles to go there. I placed an online order in the morning, and it said complete and ready for pickup. Yeah no. Did not have the chocolate bar I ordered. Instead they tossed in a white chocolate. Ew. No one communicated that it was not in stock. I worked all day (start at 8 am) then got there at 9 pm to pickup my order with that sprung on me. I would have cancelled the order and saved my gas. This is now the third time something like this has happened. Communication goes a long way. It’s starting to push me away as a consumer. And there was no appeasement even offered. So 100 miles round trip to not get what I had ordered and was expecting sucks.