Curaleaf - New Lenox
11/27/2024
I drove up from central IL for a specific strain. I’m a med patient and will buy in bulk the right product. I was so disappointed with the lack of knowledge of the budtenders and the misinformation they gave me. They even directed me to purchase product in a way that was unlawful, and told me it would “be fine.” This not only screwed up my alotment but also my reward points. This was the biggest issue, but also they lost my online order, were understaffed, the wait time was insane, and the budtenders kept giving me different instructions depending on who I spoke to. I did make the location aware, but have heard no response. Yet they send me a marketing email everyday. Just so disappointing. I’d love to shop with them for the great product, but the service makes me never want to go back.