A........9

My fiancee and I come to Apothca for all our go to needs. We have tried nearly every dispensary in our general area and the entire staff here are friendly, helpful, educated and leaving us with a smile on our faces every time we leave. Were actually smiling on the way in because we know were NEVER disappointed.

Scott was an amazing budtender. He made sure I got everything I needed and the most for the budget I could. The shift leader as well (so sorry I forgot your name) also made sure that I didnt leave without ABSOLUTELY everything I needed.

This was the absolute worst dispensary I have been to and I am patient who cant get by every day without my medicine. My fiancee and I didn't even make it in the trap before the rude manager already started making us feel uncomfortable. As I got out of the car I almost slipped and fell on black ice and I previously had surgery 2 days before. I had told the manager that scenario and her response was "oh ok I will have someone take a look at it" Taken back a little I proceeded inside as I am in pain and medication is what allows me to get through the pain. We then entered (seperately) and I asked "Can we speak with each other (my fiancee is going to be entering) just because a dispensary before wouldnt even let me give him change before?" trying to be respectful to the business and after the employees (yes more than one) advised us we could speak to one another the again terribly rude manager went above her entire staff advising us if we need to speak to anyone unless completing a transaction it would be to her. Not feeling the customer service experience that either of us medical patient have felt with other dispensaries we were questioning leaving at this point anyways. While continuing to talk to my fiancee like we were told was possible we decided to both make transactions as we share a joint bank account the money I was holding was both of ours and as in Massachusetts patients are not legally allowed to share their medication I handed him cash as the sharing funds was not spoken of when I originally asked my entering question. The manager then says (not as a manager should handle a situation) "I have the right to not dispense medication to any patient if I feel necessary!" Meanwhile there is an ATM less than 20 feet away from us in the same room. So it would of been alright to make 2 transactions from (the same joint account the money I was holding came from) with a debit card as there is a fee so passing the card would amount to 2 different fees but not alright to pass cash when spoken about already in our said conversation. There is no signage stating funds cannot be transferred or anything of that nature either. Needless to say we ended up leaving without either of our medication and went straight to Apothca in Arlington and was taken care of flawlessly. Also as leaving the parking lot again almost falling because surprise the manager did not have someone look at the frozen lot. So if I could give less than 1 star for any category I would.