J........4

After spending hundreds of dollars at a time, for several months they pulled a fast one by passing off Sugar Wax as Shatter. This was NEVER mentioned during the sale, and these were not shown to me. I trusted based off previous purchases that this would be “shatter” not some gooey sugar wax. They have tried to sell discounted sugar wax before, BUT it was mentioned BEFORE the sale ever happened. I called in before making the 20 minute drive to only swap out for true shatter of the same brand and strain, no refund necessary. Was told over the phone that it shouldn’t be a problem and to bring it in with me. They confirmed it was in fact sugar, but refused to exchange using the excuse that it was during a “promo” which is complete BS since I ALWAYS buy my shatter from them during these promos, as well as regular price. The part that got me the most was, a manager wouldn’t even come speak to me themselves and instead used the innocent bud tender as the bearer of bad news, WITHOUT taking a look at my account, speaking to me, or having any discretion whatsoever. I have spent on average $200/week here for several months, have referred others, BUT I’ll now be taking my business elsewhere to one of the MANY other dispensaries in the valley. All over 6g of “sugar” they could have exchanged on the spot, without losing a customer. I bought 20g, which is how this snuck by. DO NOT TRUST someone who cannot tell you themselves, gives bad information over the phone, and willing to pass off BAD PRODUCT as it’s legit.