A........y

Second Visit (on Kentucky Derby Sunday) not sure I'll be back. If I lived in the area, it might be worth it. However, do not bother placing a phone or online order- you still have to wait AND will get skipped over for first time patients or people they know. I placed an online order and when I arrived they told me it would be 30-35 minutes, even though I had an online order. When I asked why, the woman taking the names told me, "That's how we do it." I watched and waited as they called people who had walked in after me- after they announced the first timers they were taking back as well. After 50ish minutes I was finally called and waited another 10 minutes in the other building. When I finally reached the budtender, I asked him what was up with the online ordering and this was how our conversation went: Me: I placed an online order and was told it was ready at 2:30, but I just waited roughly an hour to finally get in. What was the point of placing my order online? BT: When you place your order online, you are reserving the product you want. Me: Yes, and since I was told it was ready, I assumed I would be able to pay and pick it up, when I arrived. BT: Well, then everything would sell out and it wouldn't be fair. Me: Then what was the point of me placing the online order? Is what I ordered available or sold out now bc I had to wait an hour? BT: No, what you ordered is secured for you. Me: Then why couldn't I just pick it up when I got here? BT: We do not have enough people to pack the online orders. Me: Who is filling the orders now? BT: ..... Me: I'll leave a review for your managers. This is for the managers.