Greenlight Chippewa
12/7/2024
I did a pickup order drove 20 minutes there made my purchase of 3 8ths only to get home and find out that 1 of the 8ths wasn't what I ordered, so I drove back just to be told "we ran out" and "we made the best choice for you" and when I asked why wasn't I told when I first made my purchase they said "well you definitely should have"
Mistakes happen I get that but I placed this order around 7am that morning and didn't make the trip up till around 11am that's plenty of time to notify me of the situation before it escalated, but it was ridiculous that I didn't get notified when I got there the 1st time, WORST customer service experience of my life, in what situation in any business that is selling you something do they make a choice for you when they run out of an item????