s........z

Swell is the best!!! I drive 40 minutes each way, no matter what. Their quality is phenomenal and is the best in the state.

Worst place ever! I visited about a year ago with my husband and wasn't impressed with quality of meds so we hadn't returned. Due to my medical needs, I sit in an IV treatment room with several other sick people and almost all of the other patients talk about using Monarch. Since I was nearby, out of meds, and kept hearing so much about how great this place was I decided to give it another try. What a BAD decision that was! Although the girl who took mine and my husband's card was polite, after waiting several minutes my name was called. I went up, my husband was behind me, and I was immediately told if there was anyone with me they were not allowed to come back with me. I explained this was my husband, a cardholder who was also checked in, and my care taker since I am disabled and require his assistance. The rude guy said sorry, you can't come back then. Huh? The first time we came here we went back together. And matter of fact, we just watched another couple go back 5 minutes before us. He said sorry, the manager said we can only do one transaction at a time. I said great, we only need one transaction, we don't do separate ones anyways. However I was told again I was not allowed to have my husband, my care taker, assist me. I even explained my husband had all of my money, and was told too bad because they would not accommodate me if I could not manage to go back alone. Seriously?!?! I am a visably disabled patient and have never been told to leave a facility because my husband, who is also a MMJ patient, can't assist me. This is an AWFUL way to treat anyone, let alone someone who is in constant severe pain just trying to buy meds. All the guy kept stammering about was how it was a new rule from 'the manager'. Apparently new rules are made 5 minutes after they allowed someone else to do the same thing I was turned away for! I also thought this was supposed to be a facility where medical patients can purchase medication?? Why in the world would someone with a personal, non-service pet be allowed in but not me? As someone who has very real medical conditions trying to obtain medication, it doesn't seem sanitary to allow this. I will tell everyone I know about how Monarch turns away disabled patients for sketchy looking people with unsanitary animals. Doesn't this violate some type of ADA law, denying someone who requires assistance access to assistance? Maybe your manager should re-review your new rules to make sure you don't continue to discriminate or violate any health laws.