tru|med Dispensary (Med & Rec)
11/20/2020
Mistakingly placed the wrong order and I noticed it at the check out window. I hadn’t left the building yet didn’t even get my change in my hand. Told them I just wanted to swap the products out was told ok just had to wait back in line. Which seeing that I placed the wrong order I understood! Get to the back with the bud tender she was great but when she called the manager or supervisor he had a very Nasty attitude with me. Saying we normally don’t do refunds once you’ve LEFT THE BUILDING!!! I hadn’t left the building little buddy!! The bud tender let me know they were really busy and NOT to take it personal?????? WHAT!!! Your in the retail business and 207 just passed your about to be busy ALL the time. Your customer service shouldn’t shrink because your BUSY it should be enhanced. If I looked different I feel like I would’ve been taken care of differently. This dispensary is the closest to my home but I’m HUGE on customer service because I’m in the field and I understand how things should go and that wasn’t how you handle things. I won’t be returning back because of this. Character is defined by how you treat people when situations aren’t as good and this showed who that guy really was and how his attitude really is!!! Would not recommend if you want great customer service!!!