Trilogy Wellness of Maryland
1/19/2025
I arrived early on a Saturday afternoon. I used the QR code to check in, instead of going to the counter.
After taking my seat (and receiving a text that I was 7th in line), I observed other patrons come in and go to the counter directly without fiddling with the QR code.
When my name was called, I still had to go to the counter to confirm my ID, then I was admitted to the sales room.
Everything went smoothly. The staff was engaging, swift and courteous.
My only question is why I was encouraged (by a sign) to use a QR code to check in, if I still had to check in with the clerk in the window. I mean, pick one: QR or window.
Next time, I'll just get in the window line like everyone else.