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I went to the CDC for my first time yesterday. The gentleman at the front, Sam, was super personable and friendly. He got me checked in quickly and he asked me if I would like him to laminate my OMMP card. I found that to be incredibly thoughtful as I've been carrying the paper card around and I haven't had the opportunity to laminate it myself. Plus, I've visited several different shops and nobody has ever offered to help like that, so that experience alone was enough to make me a continued customer. I went during their 5pm - 7pm happy hour for medical patients where they offer 20% off most product, I purchased 2 grams of their cheapest concentrate which was Golden OG BHO. I got a killer deal and walked out with 2 grams for only $48! There are seriously some amazing deals, and they have a loyalty program which is something that Nectar doesn't have. However, once I got home and took a closer look, I was very concerned because the wax had a bad smell similar to rubber, or plastic, not the fruity smell I'm used to with wax. I smoked some anyway, but the taste was even worse than the smell, it was kind of like chewing on a burning car tire. I tried burning it on very low heat with the same results. It was absolutely terrible, I'm not sure if I can stress that enough. I am aware that this type of resulting smell/taste is usually caused during the wax manufacturing process, and I knew that The CDC has a no-returns policy typical of any other weed store, so I wasn't sure what to expect. I called The CDC the next day to explain what was going on. My call was answered by Sam, he remembered me from before and was very empathetic and reassuring that he wanted to help make things right. He put me in touch with one of the managers, Antonio, who was actually the person who had helped me with my purchase the previous night. He explained that this is a very rare problem and encouraged me to bring the wax back in so they can swap it out. They recognized me and made my visit a very comfortable and hassle-free process. They gave me some other wax that is packaged differently and tastes amazing! I am super happy with how everything turned out and I can't recommend them enough!